Shipping Policy

Shipping Policy

Who We Are
NorieLane ("we," "us," or "our") operates the website www.norielane.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship to United Kingdom.

• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-3 business days, Monday to Friday.

• Cut-off Time: Orders placed before 22:00 (CET, London Time) will be processed the next business day; those placed after will be processed the following business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL, DPD and FedEx for all shipments.

• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 24 hours to initiate a resolution.

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Business Information

Company Name: NorieLane
Company Number: 61468192537
Company Address: Van Hoornestraat 44C, 4206 XE Gorinchem
Warehouse Adress: 23 Waterloo Ave, Fordbridge, Birmingham B37 6QD, United Kingdom

Email: support@norielane.com

Customer Service Hours
Monday – Friday: 09:00 – 17:00 (CET)
Saturday – Sunday: Closed
We aim to respond within 24 hours.